Vacancy: Channel partner quality officer

We are now recruiting for a Channel Partner Quality Officer to join our Group Operations team, in a 6-month fixed term capacity, working full time at our Swindon offices located on key transport links in the town centre.

About the role

To coordinate and administer BCS accreditation/re-accreditation and audit for all new and existing Channel Partners. Ensuring a professional and client focussed service is carried out whilst adhering to BCS and any third-party regulatory guidelines.

Ensure training providers have the required level of training, support, whilst adhering to BCS and third-party regulatory guidelines. Clarity and guidance are delivered to all approved training providers delivering a professional and client focussed service.

Key responsibilities:

• Comprehensive, tailored and timely assessment of all new training provider applications, in line with internal guidelines and procedures;
• Provide any training, guidance or support which is required for the centre;
• Manage the re-accreditation process and the closure of training providers where required;
• Raising invoices related to accreditation and audit activities and assisting Finance with investigations & resolution of invoice queries;
• Building and maintaining excellent relationships with all Channel Partners;
• Scheduling, coordinating and conducting audits – booking external resources where required, providing relevant documentation and compiling final audit report to ensure that training providers are meeting the regulatory requirements of their accreditation;
• Timely and appropriate allocation of activities to the Subject Matter Expert group;
• Maintain a productive and positive relationship with the Subject Matter group;
• Monitor audit review outcomes and actions, ensuring timely and effective completion to maintain Channel Partner standards;
• Maintaining correct records of accreditation regulations, accreditation status, re-accreditation reviews, accreditation reviewers contact details and updating and maintaining information in relevant systems;
• Feed into the framework to ensure intelligence from the approval and audit processes, including outcomes, findings and trends, are reported to support overall business development and performance;
• Identify, investigate and conclude malpractice and maladministration cases, in conjunction with Channel Partner Quality Manager
• Maintaining an understanding of compliance with relevant third party and providing input to both internal and external audit of BCS policy, processes, and procedures;
• Continually looking at ways to make improvements to systems, processes and procedures take the lead in business improvement projects;
• Work collaboratively with other BCS departments as required, to achieve common goals, share best practice, support projects, contribute to improvement initiatives and help drive business change.
• Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director;
• The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements;
• All staff will live the BCS’ values and support our purpose.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.