Purpose/Goals

The group aims to provide an affordable informal forum for all BCS Members and Service Management practitioners to discuss service management benefits, issues, innovation, best practice, products and experiences, and to act as a resource for personal and professional development within the service management community.

Among its main objectives are to:

  • Provide a focus for the independent, informal discussion and exchange of ideas on service management
  • Act as a centre of knowledge and information within the BCS
  • Promote the application and understanding of service management best practice
  • Promote service management in co-operation with other Specialist Groups and the BCS membership
  • Encourage professional development for members in service management areas
  • Promote the role of service management so that other groups embrace it as part of their thinking, business, projects, technical teams, developers, supply chain and others.