My eight year old daughter Natasha is currently teaching her grandmother how to use an iPad. Technology is everywhere and a big part of everyday life now. It’s second nature to most children, but the older generation are having to learn how to use it.
All businesses are to some extent IT businesses. Almost any organisation’s ability to supply products or services depends on IT capability, so effective control of IT systems is crucial. This is where IT service management (ITSM) comes in.
BCS, The Chartered Institute for IT, recently ran a focus group to explore the current employer attitudes to digital skills (digital literacy) within UK workplaces and to promote digital literacy as a key employability skill. Richard French explains more.