Unified Communications Technician

    People in a server room

    This level 3 apprenticeship is typically 24 – 30 months in duration and is suitable for employers looking to recruit and train people who establish and maintain communications systems under supervision.

    A Unified Communications Technician typically works alone or as part of a team, and could be office based, field-based, or in remote sites as required. Their role will typically involve using a range of remote and physical tools and equipment to install basic communication hardware and software, dealing with routine service requests from internal and external sources including fault rectification across a range of technologies.

    Typical job roles:

    • Telecommunication Technician
    • Unified Communications Technician
    • Telecommunications Operative


    Standard (PDF)

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    Apprenticeship standards

    For details on qualification description, criteria, duration and competencies.

    Hardware, Network, Cloud and Infrastructure

    Cyber Security

    Software Development


    Digital Marketing


    *In development, apprentice registrations are being accepted for all BCS Standards listed