Customer Experience blog

The BCS Customer Experience team lift the lid on their approach to improving your membership.

Recent Blog Posts

  • The value of membership

    Max Mazonowicz12th Dec 2016

    Wow, so this is a pretty wide ranging conversation, and despite the rather disappointing (for us) question that started it off there’s some interesting discussion here. For full disclosure I’m the Customer Experience Manager at BCS, and as part of my role I’m responsible for the products and services on offer to members. So obviously this conversation is of direct interest to me. [Read more]

  • You talk. We listen.

    Max Mazonowicz11th Aug 2016

    We recently sent a survey out to around 30,000 of you asking for your views on the products and services that you receive as part of your BCS membership. [Read more]

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