Customer Experience blog

The BCS Customer Experience team lift the lid on their approach to improving your membership.

Recent Blog Posts

  • MyBCS - a little more on something new

    Max Mazonowicz17th Jul 2017

    By now you might have read Lisa’s “T Rex or UX?” blog. If you haven’t head over there now to read a bit about how we’ve approached rebuilding the BCS member area. I’m going to expand on that somewhat and give just a little more detail on what you can expect when we launch the new MyBCS later in July. [Read more]

  • T Rex or UX?

    14th Jun 2017

    It’s easy to get stuck in the Jurassic age, to not evolve but you know what happened to the T Rex - extinction. And that’s what we all need to avoid and we think user experience is critical. Let me introduce myself - my name is Lisa, I work as an Innovation Manager here at BCS and I’m part of a team responsible for improving BCS membership product and services. [Read more]

  • The value of membership

    Max Mazonowicz12th Dec 2016

    Wow, so this is a pretty wide ranging conversation, and despite the rather disappointing (for us) question that started it off there’s some interesting discussion here. For full disclosure I’m the Customer Experience Manager at BCS, and as part of my role I’m responsible for the products and services on offer to members. So obviously this conversation is of direct interest to me. [Read more]

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