This all gears towards building the inevitable processes and requirements.
The key thing that I see a lot of BA’s and IT staff missing is: “How do I tailor my approach to my stakeholders to get the most out of them?”
It’s great to identify who your stakeholders are, understand their slot on a RACI, know their role in the organisation. It all helps in preparing for the time you hit them with the ‘5 Whys’ or another technique. But a BA’s true success is in their style, can you flex and adapt to speaking to senior management - being short, sharp and punchy vs the diplomatic approach to end users whose jobs are going to be made redundant by your project.
We all have a job to do, but the way you do it, provides a lasting legacy.
Stakeholder acceptance of change in the future, the level of moaning they do at home about this “new, flipping IT system”, our role is going to have a major effect on people’s lives and we should be a people person who flexes to the style they need us to have.
