IT in the Park conference

Whilst a possibly typical Scottish day weather wise (rain), Martin McKenna’s IT500ltd ‘IT in the Park’ conference hosted at Dynamic Earth, Edinburgh was a good showcase of talented and exciting speakers.

Billed as Scotland’s first dedicated ITSM conference it was perhaps unsurprising to see the usual names associated with such conferences, what was perhaps more interesting were the keynote sessions from the likes of Phil Hearsum from AXELOS talking about the forthcoming ITIL Practitioner certification, Steve Watt CIO of St Andrews University talking about building a 4 star service desk as well as Sharon McCormack from the Scottish government discussing how they use SFIA (Skills Framework for the Information Age) and how they are implementing and using it. Last keynote of the day came from Jon Buttriss (BCS L&D) on how speed, service and lightning leadership can change the way ITSM is viewed and used.

With a number of sponsors and vendors onsite the venue hall was pretty busy, with a good number of attendees talking and engaging. Particular highlights for me of the day came from Claire Agutter talking about the use of Obashi, something I have never really come across before and one that requires more information to fully understand to get the most out of. Stuart Rance and Barclay Rae talking ITIL Practitioner as part of their involvement in its creation was a good insight into its development.

As a first event it was slick and well attended, I imagine next year it will only get better, Martin should be very happy as the feedback from those attended seems to be positive.

If only he could control the weather.

Dave Kelsey

Dave KelseyAs a product manager at BCS, Dave is responsible for the development of the IT Service Management products to ensure that people have the right skills that lead to the continued use and successful implementation of IT Service Management.

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IT service management is about delivering, supporting and managing IT services in an effective and efficient way. This blog provides a platform for experts across a variety of ITSM roles to share their insight and best practice for people to embrace new ideas to improve processes and performance.

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