Winter Seminar - Don Page on IT Service Management

BCS Belfast Branch event

Date/Time:
23 January 2007. Presentation started at 7pm

Venue:
Wellington Park Hotel, Belfast

Summary:
Why embracing IT Service Management to manage your IT Services & Infrastructure is Critical to Success: A presentation by the Godfather of ITIL®, Don Page (CEO of the Marval Group)

Target audience - IT Professionals and Business Managers

Core subject areas:

  • The IT industry and the impact of ISO 20000 & ITIL® 3 - Why ignoring it is no longer an option for the modern service provider;
  • Why technology is secondary to investing in your people, what is the skills profile of the next generation service professional.

About the speaker:
Don Page (CEO The Marval Group) has over 25 year's practical experience in IT Service Management. Known as "The God Father of ITIL®", he has been responsible for the design & implementation of some of Europe's largest Service & Support operations.

His thought leadership, straight talking, pragmatic and innovative approaches have made him a world-renowned and respected industry figure. Don has been responsible for coauthoring several major service management publications, including: ISO 20000, ITIL®, & BS 15000.

BCS Belfast committee members were available to discuss membership options with non-members.

PDF fileView the event poster