itSMF Belfast Seminar on Implementation & Continual Service Improvement

itSMF event

Date:
Thursday 18 June 2009

Venue:
Hilton Belfast Hotel

Cost:
£185 for itSMF and BCS members. £285 non-members. itSMF members can book via the website, BCS members need to call to book.

Help, more information, booking:
Tel: 0118 918 6510
Email: events@itsmf.co.uk

Continual Service Improvement is a term organisations who have implemented at least some elements of ITIL® will have heard many times. We are told that we should implement CSI to maintain our implemented processes and develop them in line with our business requirements. If we don't refine and develop our processes they can become misaligned with our business and areas of failure will lead to processes being bypassed.

At this seminar the presenters will show you how you can develop and implement CSI processes and demonstrate the benefits to our organisations.

Neil Whittington, Arturian and itSMF SIG Chair, Implementation & CSI
Steven Lowman, Computacenter - 'CSI. A Journey of Pain & Pleasure'
Stuart Wright, Pro-Attivo & Derrick Taylor, Stockport Metropolitan Borough Council - 'Onwards and Upwards'
Simon Dennis, Fujitsu - 'CSI Culture - Living Improvement'
Johanna Beech, BGL Group - 'Implementing ITIL® - where do I begin?'

This Seminar will explore how the Service Lifecycle and the role CSI plays in the Service Lifecycle in helping to maintain your implemented processes.