Sponsored: Managed services paper by IDC

December 2016

Cityscape

IDC explores what drives buyers of managed services in the world of hybrid IT and considers some of the critical elements of service that providers must be able to deliver.

Download the white paper

In today’s digital economy, enterprises focus on optimising profits, increasing revenues and reducing costs. They also need to improve customer satisfaction and market penetration. In the process, many executives report that aligning IT with business goals while optimising the productivity of their talent is a significant challenge. Furthermore, technology trends such as analytics, cloud, mobile and social are driving fundamental changes in how users interact with organisations.

As a result of these combined forces, enterprises are using managed services to help transform their businesses by shifting to hybrid IT capabilities. The objectives: gain agility to better adapt to market dynamics; optimise productivity and performance; and achieve integrated hybrid IT service delivery and management.

In this report IDC explores what drives buyers of managed services in the world of hybrid IT and considers some of the critical elements of service that providers must be able to deliver.

Download the white paper

 

Image: iStock/523391944

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