Mark Kobayashi-Hillary and Dr Richard Sykes

£30.95 Standard
£20.00 BCS Members
€47.95 Euros
$55.95 US Dollars

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"Global Services: Moving to a Level Playing Field" breaks the mould of current management thinking on outsourcing by creating a new framework around technology-enabled and professionally-rich services, their globalisation, and the competitive factors shaping their supply and their sourcing.

The book includes: Business processes develop into knowledge processes; The maturing vendor community; The development of technology; The real matrix; The globalisation of services; Skills needed for a future economy; and Globalisation.

It is aimed at an international audience of executives, board level and senior management, CIO and the senior/middle 'Enterprise IT' management, but also the ICT vendor middle/ senior management.

About the authors

Mark Kobayashi-Hillary
Mark Kobayashi-Hillary is a British consultant and researcher based in London, and the author of Outsourcing to India: The Offshore Advantage first published by Springer in 2004 and updated to a new edition in 2005. Mark is the offshoring director of the UK National Outsourcing Association (NOA) and is a founding member of the BCS working party on offshoring.

Dr Richard Sykes
Dr Richard Sykes has a personal practice of the same name, as a board-level advisor, strategic coach and facilitator in information and communications technology strategies and their implementation, sourcing and governance. He specialises on the workings of the international ICT Outsourcing (ICTO/ITO) and Business Process (BPO) sourcing and outsourcing market places.

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