Vacancy: Apprentice IT Support Technician

The Apprentice IT Support Technician role is an entry level position designed to develop practical IT support skills through structured on the job learning and formal apprenticeship training.

The role supports the day to day operation of IT services, working under supervision to provide first line technical assistance to internal users. The apprentice will learn how to build, configure, provision and maintain end user devices, support mobile and collaboration tools, and follow established IT service management processes.

This is a customer facing role supporting approximately 130 internal users, with a strong focus on learning good service habits, security awareness, and professional behaviour.

Role responsibilities:

• Provide first line support for incidents and service requests relating to end user devices, software, and telephony, escalating where required in line with agreed procedures

• Assist with the setup, configuration, and deployment of laptops, mobile devices, and peripherals for new starters and existing staff

• Support basic troubleshooting of hardware and software issues on Windows devices and Microsoft applications

• Assist with user account administration as part of starter, mover, and leaver processes, following documented procedures

• Help manage access to business systems such as Microsoft 365, SharePoint, Salesforce, and other internal applications, under guidance

• Maintain the IT build room and storage areas, ensuring equipment is organised, safe, and accurately recorded

• Assist with maintaining the IT asset register, including devices, licences, and serial numbers

• Support basic email security and mobile device tasks under supervision, including following guidance on phishing and security incidents

• Learn and follow information security policies, data protection requirements, and acceptable use standards

• Record all work accurately using the service desk system and follow agreed IT processes and SLAs

• Actively participate in apprenticeship training, reviews, and assessments

• Continually develop technical and professional skills, seeking feedback and learning opportunities

• Carry out other reasonable duties as required to support the IT Operations team

• Flexibility to adjust responsibilities as required from time to time by management.

• Continually look at ways to make improvements to systems, processes and procedures.

• Strive to live the BCS’ values and support our purpose.

  The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.

No recruitment agencies please.

How to apply: Please apply by submitting your CV to careers@bcs.uk along with a cover note answering the following questions:

(a) Your area(s) of expertise & qualifications;

(b) Your experience and suitability for the role

We look forward to hearing from you!

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