Infrastructure Technician

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This Level 3 apprenticeship is typically 12 months in duration and has been designed by employers. It is suitable for those employers looking to recruit and train people to provide technical support to internal and external customers, and will help them to be productive in their use of technology required for their role.

Job roles include:

  • Helpdesk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support


Qualification specification (PDF)

Click on the ticks below to open the documents

Knowledge Module Number Name and
Syllabus Specimen
1 Networking and Architecture
QAN: 603/0686/5
Networking and Architecture syllabus Networking and Architecture specimen paper Networking and Architecture answer key
2 Mobile and Operating Systems
QAN: 603/0134/X
Mobile and Operating Systems syllabus Mobile and Operating Systems specimen paper Mobile and Operating Systems answer key
3 Cloud services
QAN: 603/0218/5
Cloud Services syllabus Cloud Services specimen paper Cloud Services answer key
4 Coding and logic
QAN: 603/0523/X
Coding and Logic syllabus Coding and Logic specimen paper Coding and Logic answer key
5 Business Processes
QAN: 603/0297/5
Business Processes syllabus Business Processes specimen paper Business Processes answer key
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Apprenticeship standards

For details on qualification description, criteria, duration and competencies.

Hardware, Network, Cloud and Infrastructure

Cyber Security

Software Development


Digital Marketing


*In development, apprentice registrations are being accepted for all BCS Standards listed