Leaving blame behind
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SPEAKER: Andrew Parker
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AGENDA
18:00 Sandwiches, refreshments and networking
18:30 Main presentation
20:00 Further refreshments and networking
20:30 Close
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SYNOPSIS
If you’ve tried to perform a "blameless post-mortem", you’ll likely have found that keeping an analysis blameless is harder than it sounds. Tensions and emotions can run high, and we can all easily fall into traps that allow blame to infect the analysis. If we can avoid those traps, an incident can be a great opportunity for learning.
Keeping blame out of incident analysis is more than just learning a few analysis techniques. It takes a philosophy of incidents that allows blamelessness to even exist. We’ll discuss both the philosophy and practice analysis techniques with that philosophy in mind.
Bring the details of your most recent outage, incident, or failure and we’ll practice:
• Telling a story of the incident
• Analysing the story to learn how it differs from expectations
• Examining the story and those differences to identify causes
• Evaluating causes to identify possible improvements
• Whittling down the improvements to the ones that would really matter
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SPEAKER BIOGRAPHY
Andrew Parker is a software developer and manager with almost 20 years experience. Over that time he's worked in a variety of domains and continually refined his approach to software engineering.
He has been practising retrospectives and incident analysis in one form or another for much of his career. His approach is informed by his Master's in Software Engineering, his interest and studies in Social Sciences, and his study of safety and resilience engineering.
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For overseas delegates who wish to attend the event please note that BCS does not issue invitation letters.
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THIS EVENT IS BROUGHT TO YOU BY: BCS SPA Specialist Group
Visit http://www.bcs-spa.org
