The state of ITSM Survey, highlights interesting lessons on how IT organizations have coped through the pandemic.


Hari Ram Senthil Murugappa, Head Consultant and Presales Manager


18:30 - Webinar starts
20:00 - Close


ManageEngine's survey, The state of ITSM two years into the pandemic, highlights interesting lessons on how IT organizations have coped through the pandemic, the impact on service delivery, and which factors have influenced success.

Join us on May 17, 2022, at BCS, The Chartered Institute for IT, 25 Copthall Avenue, London, EC2R 7BP as we share the key insights from the survey and discuss how IT teams can leverage these to ensure remarkable service excellence across the hybrid workspace.

About the speaker

Hari Ram Senthil Murugappa

Hari Ram Senthil MurugappaHari Ram is a seasoned ITSM expert who comes with over 14 years of experience at ManageEngine. He spends the majority of his time representing ManageEngine at various events. He also works with business stakeholders, IT managers, and service desk admins across the globe to streamline their IT and business service delivery processes with ManageEngine's unified service management solution, ServiceDesk Plus.

Our events are for adults aged 16 years and over.

BCS is a membership organisation. If you enjoy this event, please consider joining BCS. You’ll be very welcome. You’ll receive access to many exclusive career development tools, an introduction to a thriving professional community and also help us Make IT Good For Society. Join BCS today.

For overseas delegates who wish to attend the event, please note that BCS does not issue invitation letters.

This will be a hybrid meeting, with some people attending in person and others joining online. For those wishing to attend in person, registration is essential since numbers attending are restricted.

This event is brought to you by: BCS Service Management & IT Asset Management (SM-ITAM) specialist group

Hybrid event: The shifting priorities of IT teams in the era of hybrid work
Date and time
Tuesday 17 May, 6:30pm - 8:00pm
BCS, The Chartered Institute for IT
25 Copthall Avenue
United Kingdom