Join us for our AGM and hear from Lisa Riemers on building a shared understanding through communication.
Watch the video
Download the presentation slides (PDF)
Synopsis
The good, the bad and the ugly - building a shared understanding through communication
Lisa Riemers, our 2023 annual lecturer, describes herself as “either the commsiest person in a technology team or the techiest person in a comms team”.
As an independent communications, content and digital workplace consultant, she helps organisations connect their people and tell their stories. Lisa is known for creating punchy, accessible, user-centred content that makes information easier to understand.
This year, Lisa asks us: Have you ever been in a situation where you think you’re all on the same page, only to have a last-minute realisation that you and the rest of the team are talking past each other? When you’re communicating with colleagues, customers and stakeholders, do you all have a shared understanding of what you’re discussing?
All too often, poor communication is a root cause of issues that arise between service management and the business teams they’re supporting, between service managers and the consultants they work with, and between IT Asset Managers and their service partners.
Lisa will be sharing her experience as a content and communications professional who’s worked in and with technology and digital teams across a variety of sectors, sharing her stories – the good, the bad and the ugly – and providing us with her secrets and top tips for ensuring that we are all riding towards the same destination.
Lisa Riemers, our 2023 annual lecturer, describes herself as “either the commsiest person in a technology team or the techiest person in a comms team”.
As an independent communications, content and digital workplace consultant, she helps organisations connect their people and tell their stories. Lisa is known for creating punchy, accessible, user-centred content that makes information easier to understand.
This year, Lisa asks us: Have you ever been in a situation where you think you’re all on the same page, only to have a last-minute realisation that you and the rest of the team are talking past each other? When you’re communicating with colleagues, customers and stakeholders, do you all have a shared understanding of what you’re discussing?
All too often, poor communication is a root cause of issues that arise between service management and the business teams they’re supporting, between service managers and the consultants they work with, and between IT Asset Managers and their service partners.
Lisa will be sharing her experience as a content and communications professional who’s worked in and with technology and digital teams across a variety of sectors, sharing her stories – the good, the bad and the ugly – and providing us with her secrets and top tips for ensuring that we are all riding towards the same destination.
About the speaker
Lisa Riemers
Lisa works with large organisations including the UK Department for International Trade, G4S, Veolia, First Group, the British Red Cross and Direct Line Group as well as more niche B2B organisations.
Lisa is a board member of the International Association of Business Communicators (IABC) UK and Ireland chapter.
She builds communities online and offline and co-runs the Intranet Now conference. She’s also an artist who brings her creative flair to the workplace.
Our events are for adults aged 16 years and over.
BCS is a membership organisation. If you enjoy this event, please consider joining BCS. You’ll be very welcome. You’ll receive access to many exclusive career development tools, an introduction to a thriving professional community and also help us Make IT Good For Society. Join BCS today
For overseas delegates who wish to attend the event, please note that BCS does not issue invitation letters.
COVID-19
BCS is following government guidelines and we would ask attendees to continue to also follow these guidelines. Please go to https://www.nhs.uk/conditions/coronavirus-covid-19/ for more information, advice, and instructions.
This event is brought to you by: BCS Service Management and IT Asset Management (SM-ITAM) specialist group
