Vacancy: Account Management Support Specialist

We are looking for a Account Management Support Specialist to play a critical role in supporting the account management team, and in addition managing their own client base. The role operates at the intersection of support, account management, and renewals—essentially acting as a key enabler for both clients and the internal account team. 

Role responsibilities:

Administrative Support

• Provide operational and administrative support to enable the full team to focus on strategic initiatives and high-value clients.
• Maintain up-to-date records, contact reports, and status documents for client accounts. 
• Assist in compiling reports and data insights reports.
• Assist to arrange meetings and calls on behalf of the team.

Lower Tier Account Management

• Own and manage a portfolio of smaller or less complex accounts, ensuring they receive ongoing value and stay retained.

Drive Renewals

• Support the team and take responsibility for helping to coordinate and execute contract renewals, often for smaller clients or those in the current portfolio.

Client Satisfaction & Retention

• Monitor client satisfaction, usage, and engagement to proactively prevent churn and identify upsell/cross-sell opportunities.
• Support the account management team in responding to client queries promptly and professionally. 

Customer Support Liaison

• Act as a frontline point of contact for day-to-day client needs, troubleshooting, or escalating issues internally as needed.

Team Support

• Serve as the central point of co-ordination between the account management team and heads of and clients.
• Collaborate with the team to ensure alignment and consistent client servicing. 
• Proactively identify areas where targeted support will relieve pressure on team members. 
• Assist in collating and distributing meeting notes and action items. 
• Support with lead generation and pipeline building for the team. 

Efficiency & Organisation

• Demonstrate strong organisational skills, ensuring all account administration is accurate and up to date.
• Effectively manage multiple tasks and deadlines.

Client Service

• Maintain professional and clear communication with internal stakeholders.
• Support the timely delivery of projects to a high standard.

Continuous Learning

• Take initiative to learn about clients and the industry. 
• Develop understanding of BCS and its value proposition to proactively anticipate team needs.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.

No recruitment agencies please.

How to apply: Please apply by submitting your CV to careers@bcs.uk along with a cover note answering the following questions:

(a) Your area(s) of expertise & qualifications;

(b) Your experience and suitability for the role

We look forward to hearing from you!

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