Job title: Events team leader
Salary: Up to £34,000 p.a.
Location: London (EC2R 7BP)
Contract Type:  12 months fixed-term contract

 

We are now recruiting for an Events Team Leader to join our Facilities team, in a 12-month fixed term capacity, working full time at our London offices located on key transport links in the town centre.

About the role

The Events Team Leader is responsible for leading a small team and driving service excellence through direct liaison with customers to carefully determine and fulfil their requirements, as well as evaluating feedback, always striving to ‘Make Things Better’.

The Events Team Leader will be driven to make London venue the “go to” event space for our members and external clients.

Key responsibilities:

  • Building and maintaining key customer relationships both internally and externally to ensure understanding and fulfilment of requirements in order to maintain optimum service levels.

  • Actively seek and analyse customer feedback, providing reports on customer satisfaction and using the data to transform the customer experience and deliver continuous improvements.

  • Ensuring all customer meeting requests for space, catering, AV support etc, are responded to quickly, fulfilled and logged in our system in line with, or above the clients expectations.

  • Motivate, coach and lead the London team, to ensure excellent performance Managing a rota to ensure events are resourced appropriately.

  • Generation of new ideas to drive revenue and increase external meetings and events at the venue, working in collaboration with Brando develop and create a marketing campaign and collateral.

  • Ensure the AV equipment, furniture and venue are ready to use and in good repair. Arranging servicing and best value contracts while looking for improvements to the provision by gathering user requirements from all stakeholders.

  • Review, maintain and improve of all venue policies and procedures.

  • Responsible for ensuring BCS is compliant with relevant health and safety rules and regulations relating to events and the venue work alongside the wider team to schedule service visits and access.

  • Data analysis of feedback, revenues and occupation rates highlighting any trends, risks or opportunities. Constantly reviewing and searching for service improvement. Providing management data as and when required.

  • Flexibility to adjust responsibilities as required from time to time by management.

  • Continually look at ways to make improvements to systems, processes and procedures.

  • Strive to live the BCS’ values and support our purpose.

  • The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.

Who are we looking for?

Education and qualifications
  • 5 GCSE’s including Maths and English at Grace C or above or equivalent.
  • Qualifications in events management, and/or audio visual, multimedia, sound technology or in any other relevant technical discipline would be advantageous.
  • IOSH Managing Safely - training can be provided.
  • First Aid – training can be provided.
  • Fire Marshall – training can be provided.
Experience
  • Proven experience of AV set up and systems.
  • Demonstrable experience of in a front of house / events and venue focussed role.
  • Proven experience of leading and managing small teams.
  • Proven experience of delivering full scale events through the complete event life cycle from conception to delivery.
  • Proven experience of working in a customer focussed environment.
Competencies and skills
  • Excellent customer-first approach.
  • Excellent written and verbal communication skills.
  • Adaptable and resilient.
  • Self-motivated and driven.
  • Able to demonstrate good organisational and time management skills with an eye for detail.
  • Good practical problem-solver.
  • Able to demonstrate good organisational and time management skills with an eye for detail.
  • Ability to interpret client requirements and set-up AV equipment as required.
  • Self-motivated with the ability to work both independently and as part of a team.
  • Confident communicator at all levels, both internally and externally.
  • Able to remain calm under pressure and multi-task accordingly.
  • Positive and flexible approach to work with a can-do attitude.
  • Confident in the use of MSOffice applications.
Knowledge
  • Relevant health and safety rules and regulations.
  • Configuration and use of AV equipment, wireless networking, network topology, telephones, PCs, laptops, Apple Mac, Windows software and the Internet.
  • Some knowledge of data protection and processing personal data for events would be advantageous.
Special conditions
  • Able to work rostered shifts when required, covering 8am to 10pm over 35 hours a week, with occasional lone, evening and weekend working.
  • Required to be on-call for out-of-hours for emergencies.
  • Significant manual handling involved on a regular basis.
  • May be required to handle and serve alcohol.
  • Occasional travel to Swindon office.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.

What BCS offers in return

Remuneration

Up to £34,000 per annum

Benefits and perks

From Day One (pre-probation)

  • 23 days holiday per year increasing to a maximum of 27 days with length of service.
  • A day off on or during the month of your birthday.
  • Up to 3 extra paid days off during shutdown between Christmas and New Year.
  • Free BCS membership giving you invaluable membership resources.
  • The Social Club – events and subsidised trips open to all employees.
  • Refer a Friend – If you ‘refer a friend’ for a role at BCS and they are successful, you would receive £750 after 6 months and further £750 after 12 months (conditions apply)
  • Life Insurance paid at four times base salary from day one.
  • Group Income Protection Insurance – an insurance which will pay a percentage of your salary for up to 3 years in the event of a long-term illness preventing you from working. This benefit is subject to a claim assessment and only payable if certain conditions are met.
  • BCS Stars – the internal recognition scheme based on the company values. Employees can be nominated across the business to earn points to spend on an online shopping platform.
  • EAP – Employee Assistance Programme (Counselling, financial and legal advice).

Post probation

  • Holiday buying scheme
  • Private medical insurance
  • Health cash plan
How to apply

Please send your CV with a covering letter to careers@bcs.uk