Vacancy: Inbound sales executive

We are now recruiting for a Inbound Sales Executive to join our L&D Marketing team, in a full-time capacity.

About the role

The inbound sales executive is responsible for handling all incoming leads and product enquiries. The executive understands how to determine customers’ needs and presents product solutions persuasively to close the sale. Excellent communication and engagement skills enables the inbound sales executive to establish a rapport with potential and existing customers, to increase the potential order size and hit sales targets.

• Deliver new revenue in line with business objectives meeting conversion rate targets.
• Be responsible for own inbound sales activity to ensure they are in line with agreed performance requirements and KPIs.
• Manage and respond to incoming sales leads, and deal with product sales enquiries promptly.
• Explore customer needs with the aim of maximising sales and revenue opportunities.
• Collaborate with the product team to maintain excellent knowledge of the BCS L&D product portfolio, and key features of products.
• Maintain excellent knowledge of L&D and wider BCS marketing campaigns, and clearly understand sales priorities.
• Be aware of competitive offers to aid conversations with customers / potential customers to help close sales.
• Match the L&D product offer to customer needs, closing a sale in relation to the main enquiry and increase the value of the opportunity and sale as appropriate.
• Build and maintain strong customer relationships through effective and engaging communication and follow-up.
• Confidently prospect using the appropriate method as guided by the marketing lead.
• Plan and manage own activities as well as collaborating with cross-functional teams to ensure a seamless customer experience.
• Qualify sales leads and where appropriate securing appointments for potentially high value opportunities and the relevant account manager.
• Record and maintain all customer interactions on Salesforce, following the necessary process, ensuring data enables accurate reporting to support forecasting and ongoing targeted marketing activity.
• Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director.
• There is an expectation that all staff will live BCS’ values and support our purpose.
• Continually looking at ways to make improvements to systems, processes and procedures.
• The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.