Job title: Operations support and document management officer
Salary: £23,000 - £25,000 p.a.
Location: Swindon, Wiltshire
Contract Type:  Permanent


We are recruiting for an Operations Support and Document Management Officer to join our Operations Support team, in a permanent capacity, working full-time at our Swindon offices located on key transport links in the town centre.

About the role

This role has the responsibility to support the implementation and ongoing management of the business’ level of compliance against the regulatory standards that the business is required to adhere to. The role will also have responsibility for executing scheduled administrative tasks to support the Group Operations department and wider business.

Key responsibilities:

  • Ensure all policies, procedures and working instructions are in place to support the business needs for the Group Operations Department. Conduct regular reviews to ensure documents are fit for purpose;
  • Work with key stakeholders in the business to ensure Group Operations are compliant with regulatory requirements and ISO standards 27001, 9001 & 22301;
  • Administration and management of the continuous improvement log;
  • Be responsible for the production and roll out of comprehensive business documentation across the Group Operations department. This includes external user guides and documentation and internal procedure documentation;
  • Maintain a good working knowledge of the Regulator’s General Conditions of Recognition and provide guidance as required;
  • Assist with day to day Operations Support team tasks such as email correspondence with BCS members and data export for fulfilment and mailing purposes;
  • Carry out tasks to support the L&D business such as running ICDL orders, building and testing Professional Certificate & Apprenticeship exams, and formatting of HEQ examination papers;
  • Maintain materials, criteria and documentation associated with Group Operations managing relationships with third-parties where necessary;
  • Working with other business units within the Group Operations department for internal and external quality assurance for all membership grades and qualifications;
  • Be responsible for the oversight of the Incident Log and ensure that all entries are dealt with in line with the department’s service level agreements; Follow up on any corrective actions and improvements that have been raised;
  • Produce a monthly report on the Incident Log, assess the impact and their associated level of compliance;
  • Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Head of Department;
  • The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements;
  • All staff will live BCS’ values and support our purpose;
  • Continually looking at ways to make improvements to systems, processes and procedures.

Who are we looking for?

Education and qualifications
  • Educated to ‘A’ Level standard or equivalent;
  • UKAS Auditor qualification would be advantageous.
  • Proven relevant experience of working with Regulators;
  • Proven ability to interpret technical and regulatory information;
  • Proven ability to work within parameters of data protection regulation;
  • Proven experience with establishing and maintaining relationships with a range of internal and external stakeholders.
Competencies and skills
  • Ability to interpret regulatory standards;
  • Good communication skills, both verbal and in writing;
  • The ability to research and collate information from a variety of sources to create high quality written communications for a variety of audiences;
  • Ability to prioritise tasks flexibly according to departmental needs and deadlines;
  • Ability to identify areas for improvement within your department;
  • A positive, pro-active attitude to problem solving;
  • Complete discretion when dealing with confidential matters;
  • The ability to work within a team and also independently;
  • Excellent networking skills.
  • Knowledge of the IT profession and Awarding Organisation Regulators;
  • Best practice in the operation of professional standards;
  • Knowledge of your responsibilities to meet regulatory compliance;
  • Knowledge of GDPR and Data Protection Regulations.
Special conditions
  • Some offsite visits to clients, partners and suppliers may be required;
  • Travel to other BCS offices may be required;
  • Some out-of-hours working including weekends may be required.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.

What BCS offers in return


£23,000 - £25,000 per annum

Benefits and perks

From Day One (pre-probation)

  • 23 days holiday per year increasing to a maximum of 27 days with length of service.
  • A day off on or during the month of your birthday.
  • Up to 3 extra paid days off during shutdown between Christmas and New Year.
  • Free BCS membership giving you invaluable membership resources.
  • The Social Club – events and subsidised trips open to all employees.
  • Refer a Friend – If you ‘refer a friend’ for a role at BCS and they are successful, you would receive £750 after 6 months and further £750 after 12 months (conditions apply)
  • Life Insurance paid at four times base salary from day one.
  • Group Income Protection Insurance – an insurance which will pay a percentage of your salary for up to 3 years in the event of a long-term illness preventing you from working. This benefit is subject to a claim assessment and only payable if certain conditions are met.
  • BCS Stars – the internal recognition scheme based on the company values. Employees can be nominated across the business to earn points to spend on an online shopping platform.
  • EAP – Employee Assistance Programme (Counselling, financial and legal advice).

Post probation

  • Holiday buying scheme
  • Private medical insurance
  • Health cash plan
How to apply

Please send your CV with a covering letter to