Vacancy: Account Management Director
| Job title: | Account Management Director |
|---|---|
| Salary: | £65,000 per annum + Car Allowance + Up to £20,000 OTB |
| Location: | Field Based |
| Contract Type: | Permanent |
The Account Management Director will lead and manage the account management team, ensuring the delivery of exceptional service to clients, while driving revenue growth and client retention. The postholder will foster strong client relationships, ensuring close understanding of client needs and ensure the team’s performance is aligned with agreed business objectives.
Role responsibilities:
Team Leadership & Management
- Lead, manage and develop the account management team, supporting individuals to ensure high performance, collaboration, and professional development
- Set clear team goals and KPIs, and provide ongoing feedback and coaching
Client Relationship Management
- Act as the senior point of contact for key clients, ensuring relationships are nurtured and expanded
- Support team in resolving client issues and delivering solutions
Revenue & Growth
- Drive growth through cross-selling and upselling, working with the Executive Director, Sales to align on growth strategies
- Ensure the team hits revenue and profitability targets
Operational Excellence
- Implement best practices in account management and client servicing
- Oversee client reporting, contract renewals, and project delivery
Strategic Collaboration
- Collaborate with the Executive Director, Sales and other senior leaders to identify and pursue new opportunities and to ensure alignment with wider business goals
Key Deliverables
- Achieve client satisfaction & retention targets.
- Achievement of team revenue targets (e.g. quarterly/annual).
- Growth in key accounts and new business opportunities.
- Achievement of team KPIs (e.g., client response times, upsell targets).
- Employee engagement and retention within the team.
- Timeliness and accuracy of reporting.
- Compliance with internal processes and standards.
Who are we looking for?
- Bachelor’s degree in Business, Marketing, Communications, or a related field or qualified by equivalent experience.
- Relevant certifications or training in account management, leadership, or project management (e.g., PRINCE2, PMP, or similar) would be advantageous.
Demonstrable track record of:
- Significant of experience in an Account Director or Senior Account Manager role
- Proven experience in a leadership position managing high performing teams.
- Proven track record of client management, including experience handling key accounts and delivering excellent client service.
- Experienced in managing large accounts or portfolios, with responsibility for revenue growth, retention, and satisfaction.
- Proven ability to lead and motivate diverse teams to deliver strategic goals and strong results.
- Skilled in coaching and mentoring, developing talent and building high performance cultures.
- Excellent communicator with experience managing senior client relationships.
- Client-focused, delivering tailored solutions that drive long-term value.
- Experienced in overseeing multiple client accounts while ensuring service excellence.
- Strong presenter, able to explain complex information clearly to varied audiences.
- Good understanding of financial metrics and KPIs for account performance.
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
- Knowledge of the IT / membership and professional bodies / learning and development products and organisations
- Knowledge and understanding of account management best practices.
- Deep knowledge of account management principles, including client relationship building, retention strategies, and upselling.
- Strong understanding of the industry or sector in which the company operates (e.g., advertising, tech, consulting, finance).
- Awareness of emerging trends and innovations relevant to the industry and how they impact client needs and strategies.
- This role will involve an element of UK travel.
- Full UK driving licence will be required.
- This postholder may be required to work outside of office hours/weekends to attend social or networking events or conferences
- Some international travel may be required.
BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.
BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.
All applicants must be eligible to work in the UK upon application.
PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.
In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.
No recruitment agencies please.
How to apply: Please apply by submitting your CV to careers@bcs.uk along with a cover note answering the following questions:
(a) Your area(s) of expertise & qualifications;
(b) Your experience and suitability for the role
We look forward to hearing from you!
What we offer
- Hybrid working
- 9-day fortnight (team/role dependant)
- Group Personal Pension Plan
- 23 days holiday per year, increasing up to 27 days with service
- Birthday leave
- Paid Christmas office shutdown
- Private Medical Insurance and/or Health Cash Plan
- Life assurance (x4 salary)
- Income protection
- Enhanced maternity/paternity leave
- Free BCS membership
- Reimbursement for professional membership (role dependant)
- Holiday buying scheme
- Financial wellbeing support
- Peer recognition scheme
- Unum Help@Hand (including access to EAP, online GP consultations, wellbeing support, retail discounts and more)
