Vacancy: Service delivery officer

We are now recruiting for a Service Delivery Officer to join our Operations Delivery team, on a 12month fixed-term contract, working full-time at our Swindon offices located on key transport links in the town centre.

About the role

Work as part of a team on a rota basis to deliver, within laid down service levels, a high quality service to all BCS customers complying with the BCS Regulations. Liaise with internal/external customers to constantly improve efficiency and effectiveness.

Key responsibilities:

• Process and Review information received in support of all Membership applications offered by BCS, Organisational Membership applications, candidate registration, exam session bookings/testing’s and candidate certification across our entire qualification portfolio;
• Complete the quality log with relevant information, identifying and implementing corrective actions in a timely manner, ownership of each entry until resolution or escalating via handover where necessary;
• Provide excellent service to our customers, delivering high quality to set timelines. Communicate effectively through all communication channels available;
• Maintain an up-to-date knowledge and understanding of all registration channels, and the relevant regulatory and audit requirements. Ensuring compliance is maintained through team knowledge, processes, procedures, and documentation;
• Take ownership of issues through to completion, escalating matters when appropriate and ensuring that relevant details are available for colleagues to allow them to manage these issues in your absence;
• Have a flexible approach and be prepared to support other team members to ensure departmental goals are achieved;
• Process CPD data, recertification’s and revalidations for all relevant grades of Membership and Qualifications where required;
• Processing of completed examination materials, including automated marking, checking completion of pre-requisites, release of results and/or feedback, and ensuring any queries are dealt with;
• Work to all policies, standards and procedures within SLA’s, KPI’s, BCS regulations and third parties regulations;
• Produce and maintain statistics and information which will contribute to management reports as and when required;
• Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director;
• The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements;
• All staff will live BCS’ values and support our purpose;
• Continually looking at ways to make improvements to systems, processes and procedures.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.