The commenter suggests it could be:-
- User training
- The training of IT professionals in:-
a) things to do with the organisation they work in, or
b) IT skills
It is an interesting distinction to make and I think confirms why the water is always so muddy around IT training. I believe that the label 'IT Training' in itself doesn't help because the IT - the system - is only part of what makes organisations work The process element, which is more about people - both users and IT professionals, is what makes the systems really effective. No wonder IT Training Professionals get some bad press - we appear to be confused about what we do and who we do it with!
About the author
Jooli Atkins (FBCS, CITP) has been involved in the IT profession for the past 25 years, mainly in Learning and Development. She is the Chair of the BCS Learning and Development specialist group and CITP assessor as well as being an accredited SFIA consultant, specialising in Business Change.