BCS Service Management - Mastering ITSM! Service Management in Academic & Professional Development

Thursday 7 March 2013

6.00pm - 8.30pm

BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free to attend for BCS Members. £15.00 (+VAT) for Non-Members

Speakers: Colin Rudd, Nick Whitlock and Susan Bailey.


The key theme of the event is to hear the merits of different paths to advanced achievement in ITSM - Professional Vocational paths such as ITIL and/or Academic such as MSc - and then to debate and discuss.

Mastering ITSM requires experience, a working environment with a good mix of business and IT maturity and the general willingness to improve. But additionally training, qualifications and professional recognition will go a long way to equipping you to be a key agent of improvement and change.

Following on from our successful ITSM and Apprenticeships event back in December the BCS SMSG will explore graduate and post-graduate options for IT Service Management as well as examples of the pinnacles of Professional development.

We’ll have a selection of speakers covering...

  • ITIL Master
  • Degrees and MSc in IT/Service Management
  • The Global Knowledge/OU PostGrad Certificate

Ending with a round table/panel q+a

This event is aimed at the widest range of IT and Educator professionals to hopefully showcase and inspire the benefits of professional development.


PDF Icon Susan Bailey - Northampton Business School
PDF Icon Nicholas Whitlock - PGD Certificate in Advanced Professional Practice (ITSM)

Listen to the audio presentation (88 Mb)

Speaker Bios

Colin Rudd
Colin has over thirty years of practical experience working in the IT and Service Management industry and was awarded the itSMF’s Lifetime Achievement award in recognition of his contributions to the industry. Colin is currently:

  • a Fellow of the British Computer Society, the Institute of IT Service Management and the Institute of IT Training
  • President of the Institute of IT Service Management
  • Chair of the BS 15000 Certification Management Board
  • Member of the itSMF Management Board
  • BCS / ISEB and itSMF examiner
  • itSMF and ISEB accredited lecturer

Susan Bailey
Susan has worked in the IT industry for 40 years and at The University of Northampton’s Business School for the last 12 years. Her career in IT began in 1970 at Texas Instruments (TI) where she worked in CAD alongside the engineers developing the first microprocessors. After graduating from University of London (now Greenwich) with a Certificate in Education, she went on to become the Microprocessor Training Officer at TI where she taught assembler. After being employed in various training jobs in the industry, whilst her children were young, she decide to apply for a Masters in MSc Office Systems and Data Comms UCN in 1999 and graduated at 49 to take up a teaching position at The University of Northampton. Susan co-wrote the IT section of a book on Study Skills and has written for Service Talk (itSMF) and presented at itSMF, SFIA and OU conferences.

For 10 years she has been an active member of her local Northamptonshire BCS branch. Susan is a member of Skills Framework for the Information Age (SFIA) Council and pioneered the use of SFIA as a vehicle for alignment and underpinning of the IT curriculum since 2007. Susan is also actively involved with the work of itSMF.

Susan is now Subject leader and Principal Lecturer for Information Sciences department at The University of Northampton, which has successfully delivered an MSc in IT Service Management since 2006. Susan is a CITP and Chartered Fellow of The Chartered Institute for IT (BCS) and a Prince2 Practitioner.

Nicholas Whitlock BSc PGCE MBA (Open)
Corporate Development Manager, The Open University Business Development Unit
Tel: 01582 580391 Mobile: 07920 534563 Email: n.whitlock@open.ac.uk
Web: www.open.ac.uk/study
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