Unified Communications Troubleshooter

Communications word cloud

This Level 4 apprenticeship is typically 24 months in duration is suitable for employers looking to recruit and train people to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise.

Job roles include:

  • Unified Communications Desk Engineer
  • Unified Communications Field Engineer
  • Data Field Engineer
  • Voice Field Engineer
  • Microsoft Support Field Engineer
  • Microsoft Consultant

 
Documentation

Standard
Qualification specification (PDF)

Click on the ticks below to open the documents

Knowledge Module Number Name and
QAN
Syllabus Specimen
paper
Answer
key
1 Server
QAN: 603/3254/2
Server syllabus Server specimen paper Server answer key
2 Security Principles
QAN: 603/3255/4
Security Principles specimen paper Security Principles specimen paper Security Principles answer key
3 Network Services
QAN: 603/3256/6
Network Services specimen paper Network Services specimen paper Network Services answer key
4

Voice and Data Solutions
QAN: 603/3257/8

Voice and Data Solutions specimen paper Voice and Data Solutions specimen paper Voice and Data Solutions answer key
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Apprenticeship standards

For details on qualification description, criteria, duration and competencies.

Hardware, Network, Cloud and Infrastructure

Cyber Security

Software Development

Analyst

Digital Marketing

Sales

*In development, apprentice registrations are being accepted for all BCS Standards listed