Theory of Constraints

Tuesday 2 May 2017

6.30pm - 8.00pm

BCS London, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free of Charge for both BCS members and £10.00 for non-members


Have you ever asked yourself why do so many ITSM improvement projects not produce long term benefits? Why do so many projects miss deadlines despite masses of built in contingency time? And how do you get the Head of Ops and the Head of Dev to agree to a changed process?

Do you still struggle with the difference between Agile and DevOps? Or have you ever asked yourself why might it be quicker to stand than walk on an escalator?

What if we told you there is one thinking tool that could help you answer all those questions?

At this event James Finister and Stuart Rance will use practical examples to convince you that Goldratt’s Theory of Constraints (ToC) is just THAT tool.


James Finister - James is the Global ITSM Strategist at Tata Consultancy Services (TCS) and specializes in a holistic approach to IT Management with an emphasis on the strategic issues and the delivery of business outcomes. He is responsible for developing TCS's Thought Leadership and offerings across three key areas of Service Management Consultancy: SIAM, Lean Service Operational Excellence and Digital Transformation.

James has been actively involved in ITIL for over twenty five years and developed some of the earliest ITIL training courses. He is a co-opted member of the ISO working groups for the development of both ISO/IEC 20000 and ISO38500. As one of the most influential thought leaders in his domain James is much in demand as a speaker at international conferences. As a consultant James has designed and executed major service management projects across different sectors and geographies, several of which have been awarded the itSMF Project of the Year award.

Stuart Rance - Stuart is the founder and owner of Optimal Service Management, helping clients improve how they create value for themselves and their customers. He was the author of the 2011 edition of ITIL® Service Transition, a co-author of ITIL Practitioner, and lead author of RESILIA™ Cyber Resilience Best Practice. Stuart has also written many service management pocket guides and he regularly presents at major public events. He is a Chartered Fellow of BCS, the Chartered Institute for IT (FBCS CITP) and a Certified Information Systems Security Professional (CISSP).


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