Cynefin and ITSM (with ITIL refresh news)

When: 24th Jan 2018, 18:00 - 24th Jan 2018, 20:00
Where: BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA
Town/City: London
Organiser: BCS Service Management Specialist Group
Price: BCS Members: Free, Non-Members: £10 (including VAT @ 20%)
Further Information: Further Information

“The Cynefin framework ... allows executives to see things from new viewpoints, assimilate complex concepts, and address real-world problems and opportunities” - A Leader’s Framework for Decision Making, David Snowden & Mary Boone, Harvard Business Review, November 2007.

Cynefin is a sense making framework that provides guidance on how to react to real life business situations. Akshay Anand from Axelos will present as session covering the basic application of the Cynefin model to ITSM (ITIL, DevOps, enterprise service management, etc.), as well as detailing practical sense making techniques such as “Future Backwards”.

At the end of the presentation, Akshay will also explain the background to the upcoming ITIL Refresh in 2018. He’ll detail some of the key dates, explain the approach being taken and show how ITSM Practitioners can get involved.

Speaker bio:

Akshay Anand is a Product Development Manager at AXELOS, working on the development of new guidance and research within the IT Service Management (ITSM) portfolio. He previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets such as Remedy and ServiceNow, and headed up global ITSM activities at Macmillan Publishing.

More recently, Akshay has focused on bringing together Agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts, for example the consumerisation of IT, and the rise of mobile and cloud computing.

He has worked in many countries around the world, including India, USA, and UK. He infrequently tweets as @bloreboy, about ITIL, DevOps, food, and heavy metal.