SIAM Skills Workshop

When: 17th Nov 2015, 12:00 - 17th Nov 2015, 17:30
Where: BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA
Town/City: London
Organiser: Joint BCS, The Chartered Institute for IT & ITSM Review
Price: Free

Following the success of the first SAM Skills workshop, The SIAM Skills Workshop is a free to attend, joint event brought to you by BCS, The Chartered Institute for IT and the ITSM Review.
 
Run over an afternoon, starting over an informal lunch, we invite you to join us for an independent Service Integration and Management (SIAM) skills workshop that will discuss the very latest skills requirements for ITSM professionals and an opportunity to network with peers.
 
You’ll learn of SIAM best practice from both expert speakers and your industry peers, key topics include:

  • When is SIAM suitable?
  • How do you build a SIAM practice?
  • How do you sell the concept to senior management?
  • How to tell when SIAM is not working and how to address key failings?

Timings

Start at 12.00pm  - 4.30pm
Lunch is served at 12.00pm
Networking over drinks 5.00pm

In preparation for this event we would be grateful if you could take a few minutes to answer a short survey.

Agenda

12.00pm - 12.30pm

Registration / Lunch

12.30pm - 12.35pm

Welcome & Open:Martin Thompson, ITSM Review

12.35pm – 12.55pm

Opening Plenary:

An End User’s experience of SIAM

12.55pm - 1.25pm

When SIAM is Not Working:

Steve Ingall, iCore

1.25pm - 2.25pm

SIAM Skills Workshop 1:

How do you build a SIAM practice,
Steve Morgan

2.25pm - 3.45pm

Break

3.45pm - 4.15pm

SIAM Skills Workshop 2:

How to Sell to Senior Management,
Vawns Murphy

4.15pm – 4.30pm


SMSG & Closing Remarks

4.30pm – 5.30pm

Networking Reception in the Atrium

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