You will be presented with some of the main failings behind popular techniques and standards and how to achieve their promised results.
Watch the video
For the past half-century, quality has been confused more and more with the application and certification of standards, models, theories and techniques.
Organisations have been studied models and standards from others, books have been written explaining why various theories have been crucial to the success of some organisations. And yet, when applied internally, the same issues appear to remain; the solutions do not live up to expectations.
In this talk, you will be presented with some of the main failings behind popular techniques and standards and how to achieve their promised results
About the speaker
Peter Leeson has 45 years’ experience in the IT industry; he has worked on every continent (except South America) and has helped organisations varying in industries and sizes (from a handful of employees to several thousand) in improving their quality, as measured in terms of customer satisfaction.
He is trained in CMMI, TickITplus, ISO9001, 27001, 12204, 15504, 270000 and more.
He has written books on managing organisations intelligently and using ISO standards 45001 and 14001.
Peter is a recognised speaker at many international conferences and always seeks pragmatic effectiveness to work towards continual improvement and excellence.
Our events are for adults aged 16 years and over.
For overseas delegates who wish to attend the event, please note that BCS does not issue invitation letters.