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Join the BCS IT Leaders Forum as they host a roundtable on confidence in service delivery - improving our resilience.


  • 11:00am - Welcome Brief – why improving our resilience is on the agenda now, followed by RoundTable discussion and sharing across tables.
  • 12:15pm - Sandwich lunch in the Lounge
  • 1:00pm - What questions should leaders ask about the resilience of their services? Brief followed by RoundTable discussion and sharing across tables.
  • 2:00pm - What sort of answers might give confidence? Followed by RoundTable discussion and sharing across tables.
  • 3:00pm - Close
  • 3:00pm - 4:00pm - Optional: join in a simulation game exploring the impact of software failure on service delivery, led by Conductrr


People, organisations, the economy and society are increasingly dependent on systems which include software to deliver services. The software components are mostly purchased from specialist suppliers, many based outside the UK.

Many systems include software which is complex and tightly coupled; Natural Accident Theory suggests that failures will occur unpredictably. Software failures are already a significant cost to the UK economy. This is likely to increase.

Technological and human factors both contribute to this trend. The increased use of AI and the increased rate of cyber-attacks carry increased risk of failures. All of this means that more people are affected, more "user hours" are lost, and we need to take a new look at resilience.

This RoundTable brings to together people under Chatham House Rule to explore the questions:

  • Why the high level interest in resilience now?
  • What are the questions that leaders of organisations should be asking about the resilience of the services they deliver?
  • What sort of answers might give confidence?

The National Preparedness Commission and the Business Continuity Institute are joining with BCS in this RoundTable.

The RoundTable is informed by a Policy Think Piece from the BCS’s Service Resilience Working Group and a link will be sent to participants before the event. The earlier Policy Think Piece from the Working Group can be found here.

About Simulation Game:

For 30 minutes, Conducttr will place you in the shoes of a CEO of a major food retail company who is experiencing a prolonged IT- outage resulting in the failure of operations and financial losses. You have to ensure there is effective communication between leadership, IT/sales and make decisions that prevents or minimizes incidents like this in the future. It's a race against time to restore operations. Will you rise to the occasion and help steer your company safely out of this crisis?

Conducttr is a crisis exercise platform to create immersive exercises and build permanent resilience. With Conducttr, you build and deliver realistic, emotionally engaging team exercises. Even if it's your first scenario and you get it even kind of right, you'll still create breathtaking exercises and emotions will come into play.

Our events are for adults aged 16 years and over.

BCS is a membership organisation. If you enjoy this event, please consider joining BCS. You’ll be very welcome. You’ll receive access to many exclusive career development tools, an introduction to a thriving professional community and also help us Make IT Good For Society. Join BCS today

For overseas delegates who wish to attend the event, please note that BCS does not issue invitation letters.

This event is brought to you by: BCS IT Leaders Forum, Business Continuity Institute (BCI) and National Preparedness Commission

RoundTable on Confidence in Service Delivery - Improving Our Resilience
Date and time
Wednesday 25 October, 11:00am - 4:00pm
BCS, The Chartered Institute for IT
Ground Floor, 25 Copthall Avenue
This event is sold out