Explore how ITQM enhances course delivery and student success using Work Process Analysis to optimise and implement pedagogical processes.
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Synopsis
This webinar will explore the integration of IT Quality Management (ITQM) principles in professional and higher education through the featured project, “Information Systems Modelling & Design Course Delivery and Student Success”, a year 1 apprentices degree course. Central to the discussion is the application of the Work Process Analysis (WPA) framework—a systematic approach for understanding, optimising, and implementing work processes.
WPA is structured around five key steps grouped into three phases: Outcomes, Resources, and Processes. These phases guide the identification of current pedagogical practice, pinpoint inefficiencies, and support the design of effective, measurable improvements. The project demonstrates how applying WPA in course delivery can enhance pedagogy effectiveness, streamline academic processes, and ultimately improve student outcomes.
Participants will gain insights into how this quality-driven approach promotes a culture of continuous improvement, supports student success, and strengthens leadership in pedagogical practice.
ITQM Cohort 3 Overview (PDF)
ITQM Cohort 3 Schedule (PDF)
ITQM Cohort 3 Scholarship Application (PDF)
About the speakers
Dr. Hisham AbouGrad
Dr. Hisham AbouGrad, DProf, MSc, MBA, PGCHEP, FHEA, CITP MBCS, PMP, ITQM, is a senior lecturer with over 14 years of academic experience, including nine years of full-time lecturing at several higher education institutions across London, UK.
He has taught a wide range of undergraduate and postgraduate computer science programmes, while supervising research projects at all academic levels. His teaching and research focus on artificial intelligence (AI), machine learning (ML), Financial Technology (FinTech), cybersecurity, multi-criteria decision making (MCDM), and information systems performance. Dr. AbouGrad is highly engaged in collaborative research with scholars and postgraduate research (PGR) students, contributing to the development of innovative IT solutions for financial and technological challenges.
He has supervised projects, such as the development of contactless payment mobile applications using QR code and NFC technologies, equipping students with real-world experience in mobile app development and modern payment systems. Also, he oversees MSc dissertations involving AI models for financial forecasting, where students design and test predictive systems to evaluate financial outcomes. A published author of numerous peer-reviewed papers, his research explores the intersection of ML, information security, and sustainable finance.
One of his notable works, “AI-Framework to Predict eCommerce Fake Reviews: A Hybrid Neural Network Machine Learning Model” exemplifies his expertise in applying advanced AI techniques to real-world problems. Dr. AbouGrad's work emphasises scalability, reliability, and innovation, aligning with current industry and academic priorities. His research contributions are accessible on Google Scholar, URL: https://t.ly/RKhC6, reflecting his ongoing research impact.
Dr Larry Kennedy
Dr Larry Kennedy has provided consulting services to businesses and non-profit organisations since 1985. His clients have included criminal justice, educational, health care, and government leaders. His inter¬disciplinary background in engineering and business, together with his practical experiences as a non-profit trustee and foundation executive have uniquely prepared him to evaluate and train managers.
With over thirty years of Quality Management experience in aerospace, business, and as a management consultant and trainer, he has a broad perspective on management reform processes and the development of public and private collaborations. He was also mentored by Phillip Crosby, the world-renowned Quality Management executive, who partnered with him in reaching out to the non-profit world. As Founder and CEO of the Quality Management Institute (QMI) he has created online individual and cohort learning with Professional Certifications in Systems Engineering, Clinical Research, Information Technologies, and Business and Non-profit Leadership along with enterprise-level Quality Accelerator Programs.
QMI’s “Eight Attributes” have been adopted as “both a standard for performance and a standard for training that creates a positive quality management work culture” by the Site Accreditation and Standards Institute’s global standard for the Accreditation of Clinical Research Sites. Dr Kennedy and the Eight Attributes have also been referenced in the International Council of Systems Engineering (INCOSE) Official Handbook sections for Quality Management. Larry held systems engineering positions in Apollo Spacecraft Operations and Flight Crew Training where he first practiced Quality Management disciplines.
This scientific background honed his practical expertise in systems analysis. His later experiences as a manager and business owner broadened his understanding of process management principles. He also gained national recognition for his sales and marketing expertise.
Our events are for adults aged 16 years and over.
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This event is brought to you by: Quality Specialist Group
Supported by: e-Learning specialist group, Hampshire Branch, Dorset Branch, London Central Branch, London North Branch, London South Branch and London West Branch
