Balancing customer service and IT skills, standardising processes, up skilling teams, boosting gender diversity, and reducing technical debt.
Speaker
Kirsty McGeoach
Agenda
12:00pm - Introduction from Claire Mironik and BCS Women
12:10pm - Handover to Kirsty McGeoch
12:45pm - Questions and answers
1:00pm - Event ends
Synopsis
The benefits of building engaged and resilient teams in IT Service Delivery Customer service skills, vs IT skills – the starting point. Process and procedure mapping and delivery through standardisation Shift left and upskilling; building teams from the inside out The importance of gender diversity in well balanced teams Technical debt eradication through empowerment.
Our events are for adults aged 16 years and over.
This meeting is conducted in accordance with the BCS Code of Conduct for Meetings.
BCS is a membership organisation. If you enjoy this event, please consider joining BCS. You’ll be very welcome. You’ll receive access to many exclusive career development tools, an introduction to a thriving professional community and also help us Make IT Good For Society. Join BCS today
Please note: if you have any accessibility needs, please let us know via groups@bcs.uk, and we’ll work with you to make suitable arrangements.
This event is brought to you by: BCSWomen specialist group
