How do we optimise for better outcomes?
This year's buzzword is automation - whether it's AI, or RPA, or IoT, not to mention a dash of ITIL®, VeriSM® and SAFe®, there's a multitude of acronyms out there promising faster and better for all!
At this year's conference, the BCS SM-ITAM group will be asking ourselves what is the role of automation in improving IT Service Management and ITAM and driving better outcomes. We'll be exploring what all these acronyms mean in the real world for both ITSM and ITAM, as well as how our increasingly digital world is forcing us to re-evaluate our sense of what 'good' outcomes even mean!
Our events are for adults aged 16 years and over.
This event is brought to you by: BCS Service Management and IT Asset Management (SM-ITAM) specialist group