IT support technician 
As an IT support technician, you're the go-to problem-solver. You'll troubleshoot hardware and software issues, assist users and ensure systems run smoothly. From fixing network problems to aiding with computer setups, your expertise ensures seamless tech operations for everyone — just like a modern day superhero.
Career outlook...

Help desk
Head of IT service operations
Where do I start?

Gear up your tech game from novice to expert with IT user skills qualifications like ICDL/ITQ unlocking the digital skills for all your tech adventures

Meet like-minded enthusiasts and potential mentors in our Service Management and IT Asset Management (SM-ITAM) specialist group.

Settle down with a book like ITSM Value Streams, and master turning opportunities into impactful IT service outcomes — there's 25% off for members

Top 3 skills
  • Adaptability: there'll be a different challenge round every corner and you'll need to be ready to tackle them all
  • Communication: the job involves translating technical details into instructions your non-IT colleagues will be able to follow
  • Empathy and patience: showing patience and understanding of a customer's frustrations helps you build trust