Unified Communications Trouble Shooter (level 4)

Recruit a level 4 apprentice to provide a range of specialist technical services to support your comms systems and diagnose and handle incidents.

Maximum funding

£18,000

Duration

24 months

Entry requirements

As the employer, you’ll set the selection criteria - this typically includes one or more of the following:

  • five GCSEs and / or A levels
  • level 2 apprenticeship
  • other relevant qualifications or experience
  • aptitude test with a focus on functional maths

Key documents

Unified Communications Trouble Shooter (level 4) standard

BCS knowledge modules specification (PDF)

I want to offer this apprenticeship

Work with a training provider

Build your training plan with the support of a training provider. 

Find a training provider

Become an employer provider

Deliver all the training within your organisation not just the on-the-job support. (England only)

Request a call back

Knowledge modules

BCS Level 4 Award in Server
QAN 603/3254/2
Syllabus (PDF)
Specimen paper (PDF)
Answer key (PDF)

BCS Level 4 Award in Security Principles
QAN 603/3255/4
Syllabus (PDF)
Specimen paper (PDF)
Answer key (PDF)

BCS Level 4 Certificate in Network Services
QAN 603/3256/6
Syllabus (PDF)
Specimen paper (PDF)
Answer key (PDF)

BCS Level 4 Award in Voice and Data Solutions
QAN 603/3257/8
Syllabus (PDF)
Specimen paper (PDF)
Answer key (PDF)