In this presentation Martin White will discuss business workarounds and their impact.
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Synopsis
Corporate IT strategies are now focused on enterprise application integration with the objective of improving productivity by providing access through a single User Interface. However, surveys indicate that even in medium-sized businesses there could be several hundred applications in use, and so users will have to continue to work with multiple user interfaces. The evidence from a significant amount of research on ERP applications (and on EHR applications) is that on a regular basis users find workarounds to reduce the effort needed to access all the applications they need. In this presentation Martin White will discuss how these workarounds can (and cannot) be detected (for example by Business Process Management applications), the attitude of organisations to these workarounds, the potential benefits to IT innovation, and the implications for compliance to ISO 9001, ISO 27001 and to other internal and external compliance assessments. He will also consider issues around technical debt and risk management.
CPD Credits: This event counts for two hours towards your CPD. More information is available at www.bcs.org/cpd.
About the speaker
Martin White FRSC FBCS HonFCLIP
Martin White - is a Visiting Professor at the Information School, University of Sheffield, has spent several decades working with enterprise systems and is the author of Workarounds – causes, impacts and consequences, to be published by the University in April 2023.
Martin is the author of 10 books and is a Fellow of both the BCS and the Royal Society of Chemistry.
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