Who is it for?

  • All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to build modern and fundamental  service management skills and knowledge to enable individuals to fully and effectively participate in a service organisation and to deliver value to the consumer. If you are completely new to service management - then we recommend that you choose VeriSM™ Essentials.

Entry requirements

  • There are no entry requirements for this certification. 

What will I learn?

  • VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.
  • Specific learning objectives:
    • The service organisation
    • Service culture
    • People and organisational structure
    • The VeriSM™ model

The syllabus includes training objectives, details of modules and learning hours, plus a recommended reading list:

Download our latest syllabus (PDF)

How do I get this certification?

Training and exam (recommended)

Take this course with one of our accredited training providers.

How long will it take?

Classroom courses normally last seven days.

Where can I study?

At a BCS accredited training provider near you.

How much does it cost?

Course prices vary depending on your chosen training provider and course format.

Find a provider

Exam only (self study)

Ideal if you're self-motivated and already know something about service management.

How long will it take?

It usually takes a minimum of 14 hours to prepare for the exam.

Where do I sit my exam?

At any Pearson VUE test centre across the world.

How much does it cost?

Exam price: £192 (£160.00 + VAT)

Book your exam

What format is the exam?

  • One hour ‘closed book’ with 40 multiple choice questions
  • Pass mark is 65% (26/40)

Download specimen paper (PDF)

What's next

Plus level certifications

This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualifications Wales, CCEA Regulation or SQA.