In the final part of a series of joint posts Jooli Atkins FBCS CITP and Susanna Way MBCS look back at their overview of the Kotter eight step process of successful change and ask: what have we learned...and what more can we learn?
Just as a re-cap we have covered the following steps:
- Step 1: WE have established a sense of urgency
- Step 2: WE have created a guiding coalition
- Step 3: WE have developed a change vision
- Step 4: WE have communicated the vision for buy-in
- Step 5: WE have empowered broad-based action
- Step 6: WE have generated short-term wins
- Step 7: WE haven't let up
- Step 8: WE have made it stick
Of course, these steps are only one model for implementing successful IT-enabled business change and this article can provide only a brief outline of what is a very large subject. But engaging L&D and communications professionals should be at the heart of your implementation plans, whatever approach you take.
If you are interested in finding out more about other change models look at Lewin's Change Management Model, McKinsey 7-S Model, and the 5 P's Model of Pryor, White and Toombs.
More information on the Kotter 8 step process of successful change
