Spring School - Project Managers and Service Managers - enemies or close friends?

Watch the video


Download the presentation slides (PDF)


Service management (SM) has become more prominent due to the reliance on IT services for virtual meetings, online shopping and much more. Project management and SM are often seen as unrelated with separate teams. If project managers understood more about SM and vice versa, then there would be more co-working leading to improved handover to service from projects and less issues to deal with when new services go live.

This session will cover:

  • Why service managers require a level of ability in project management techniques
  • What project managers need to understand about services and SM
  • Specific requirements in the international standard for SM, ISO/IEC20000-1, for close integration between project and service managers.

Lynda Cooper, project editor of ISO/IEC20000-1 and experienced speaker and consultant, will relate case studies of working with organisations around the world to improve service delivery by working with service and project teams.

About the speaker

Lynda Cooper

Lynda Cooper is the chair of the BSI committee for service management and represents the UK at an international level where she is the project editor for ISO/IEC 20000-1. Lynda is an ITIL Master having applied ITIL service management guidance to IT and non-IT services.

Lynda is an experienced speaker, trainer and consultant supporting organizations to continually improve their service delivery and respond to the fast-changing business environment through the use of standards such as ISO/IEC 20000 and ISO/IEC 27001 for information security.

Lynda's enthusiasm for her subject enables her to engage with her audience to make standards interesting and accessible.

Our events are for adults aged 16 years and over.

BCS is a membership organisation. If you enjoy this event, please consider joining BCS. You’ll be very welcome. You’ll receive access to many exclusive career development tools, an introduction to a thriving professional community and also help us Make IT Good For Society. Join BCS today

Other sessions you may be interested in as part of the Spring School

Planning the Successful Design and Delivery of a Service
Service Management and Project Management - a synchronised dance
SM and PM Panel Session

This event is brought to you by: BCS Project Management SG (PROMS-G) and BCS Service Management & IT Asset Management (SM-ITAM) SG

Webinar: Project Management, Service Management and ISO/IEC 20000-1 (Spring School - Week 1)
Date and time
Wednesday 9 March, 6:30pm - 8:00pm
This event is sold out