Spring School - Project Managers and Service Managers - enemies or close friends?
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In an environment in which customers are increasingly asking for service-based outcomes for the delivery of IT projects, John will talk about how multi-disciplinary teams can successfully work to design and implement such solutions. This will particularly cover the intersection of Technical, Service and Project Management workstreams and techniques to increase the success and de-risk the delivery of projects based on understanding critical service success factors. These techniques have evolved through the delivery of multiple projects in single and multi-service provider environments.
About the speaker
John Meech is a service architect responsible for the design and implementation of services within the context of outsourced managed IT. He has 17 years of experience in the successful design, transition and operation of IT services for a wide range of customers in every sector. He is an ITIL4 Managing Professional and has a PhD in human interaction with complex systems.
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Other sessions you may be interested in as part of the Spring School
Project Management, Service Management and ISO/IEC 20000-1
Service Management and Project Management - a synchronised dance
SM and PM Panel Session
This event is brought to you by: BCS Project Management SG (PROMS-G) and BCS Service Management & IT Asset Management (SM-ITAM) SG