Please note: BCS has made the decision to no longer offer this certificate. This certification will be retiring as of 31 December 2020, at which point exams will no longer be available.

Who is it for?

  • All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to introduce fundamental new service management skills and knowledge to enable individuals to participate in a service organisation to deliver value to the consumer. 
  • VeriSM™ Essentials is especially designed for new entrants looking to develop a service management career. Successful candidates will subsequently be able to take the VeriSM™ Plus Certificate, which together with Essentials will give full equivalency to the VeriSM™ Foundation Certificate.

Entry requirements

  • There are no entry requirements for this certification. 

What will I learn?

  • VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.


The syllabus includes training objectives, details of modules and learning hours, plus a recommended reading list:

Download our latest syllabus (PDF)

How do I get this certification?

Training and exam (recommended)

Take this course with one of our accredited training providers.

How long will it take?

Classroom courses normally last one day.

Where can I study?

At a BCS accredited training provider near you.

How much does it cost?

Course prices vary depending on your chosen training provider and course format.

Find a provider

Exam only (self study)

Ideal if you're self-motivated and already know something about service management.

How long will it take?

It usually takes a minimum of seven hours to prepare for the exam.

Where do I sit my exam?

At any Pearson VUE test centre across the world.

How much does it cost?

Exam price: £144 (£120 + VAT)

Book your exam

What format is the exam?

  • 30 minutes ‘closed book’ with 20 multiple choice questions
  • Pass mark is 65% (13/20)

Download specimen paper (PDF)

What's next?

Plus level certifications

This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualifications Wales, CCEA Regulation or SQA.