Please note: BCS has made the decision to no longer offer this certificate. This certification will be retiring as of 31 December 2020, at which point exams will no longer be available.

Who is it for?

  • The certification will create clarity and consensus for anyone involved in service management that takes care of any combination of internal and external service providers. This includes consultants, service managers, project and programme managers as well as business relationship, change and commercial managers. Solution architects might also benefit.

Entry requirements

  • None. Training with an accredited training provider is recommended.

What will I learn?

  • Candidates will be able to demonstrate knowledge of the fundamental concepts of service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery.

The syllabus includes training objectives, details of modules and learning hours, plus a recommended reading list:

Download our current syllabus v1.5 (PDF)

The current syllabus and exams will be retired on 8 October 2020 - this is an extended changeover period to recognise the difficult environment that businesses are operating in during the COVID-19 pandemic.

Download our latest syllabus (PDF)

How do I get this certification?

Training and exam (recommended)

Take this course with one of our accredited training providers.

How long will it take?

Classroom courses normally last three days.

Where can I study?

At a BCS accredited training provider near you.

How much does it cost?

Course prices vary depending on your chosen training provider and course format.

Find a provider

What format is the exam?

  • One hour 'closed book' with 40 multiple choice questions
  • Pass mark is 65% (26/40)

Download specimen paper - refer to syllabus v1.5 (PDF)

Download specimen paper - refer to syllabus v2.0 (PDF)

What's next?

Professional level certifications

This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualifications Wales, CCEA Regulation or SQA.