Who is it for?

  • Anyone working or preparing to work in a business relationship environment. It may also be of interest to project managers, business managers and other owners of business processes.

Entry requirements

  • You must hold the Foundation Certificate in IT Service Management and it’s recommended to have at least one year’s experience in an IT service management environment or a number of years’ experience in a specialist service management discipline.

What will I learn?

  • This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the compilation of a service catalogue, identification of service level requirements, construction of service level agreements following negotiation with the customers, reviewing of service performance and implementing and managing service improvement plans or programmes leading to a specialist qualification in service level management.

The syllabus includes training objectives, details of modules and learning hours, plus a recommended reading list:

Download our latest syllabus (PDF)

How do I get this certification?

Training and exam (recommended)

Take this course with one of our accredited training providers.

How long will it take?

Classroom courses normally last three days.

Where can I study?

At a BCS accredited training provider near you.

How much does it cost?

Course prices vary depending on your chosen training provider and course format.

Find a provider

Exam only (self study)

Ideal if you’re self-motivated and already know something about business relationship management.

How long will it take?

It usually takes a minimum of 18 hours to prepare for the exam.

Where do I sit my exam?

At the BCS London office. To book this exam please contact us online or call +44 (0) 1793 417417.

How much does it cost?

Exam price: £192 (£160 + VAT)

Contact us online

What format is the exam?

  • 90 minute 'closed book' with 25 multiple choice questions
  • Pass mark is 64% (16/25)

This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualifications Wales, CCEA Regulation or SQA.