Registered IT Technician (RITTech) standard
A Registered IT Technician is someone who applies their technical knowledge and skills in an IT work environment with confident competence and who shows professional behaviours whilst doing so.
Registered IT Technicians can take pride in joining the IT profession and being independently recognised for doing a technical job well.
Competencies
Applicants for RITTech registration will be able to provide evidence that they:
- use IT knowledge and understanding to apply technical and practical skills;
- contribute to the design, development, manufacture, construction, commissioning, operation or maintenance of IT products, equipment, processes, systems or services;
- accept and exercise personal accountability;
- use appropriate and effective communication and interpersonal skills;
- exhibit professional behaviours and commit to a professional code of conduct.
These professional skills and attributes will be demonstrated through the following competencies:
A1: Works under general direction; uses discretion in identifying and resolving complex problems and assignments.
A2: Determines when issues should be escalated to a higher level.
B1: Interacts with and influences department / project team members.
B2: Has working level contact with customers and suppliers (internal or external).
B3: In predictable and structured areas, may supervise others.
B4: Makes decisions which may impact on the work assigned to individuals or phases of projects.
C1: Performs a broad range of work, sometimes complex and non-routine, in a variety of environments.
C2: Applies methodical approach to problem definition and resolution.
D1: Understands and uses appropriate methods, tools and IT applications.
D2: Demonstrates an analytical and systematic approach to problem solving.
D3: Takes the initiative in identifying and negotiating appropriate personal development opportunities.
D4: Demonstrates effective communication skills.
D5: Contributes fully to the work of teams.
D6: Plans, schedules and monitors own work (and that of others where applicable) competently and to required standards within limited deadlines and according to relevant legislation and procedures.
D7: Absorbs and applies technical information.
D8: Appreciates the wider field of information systems, and how own role relates to other roles and to the business of the employer or client.
E1: Demonstrates assured and consistent application of specialist technical competence in a recognised role family.
F1: Complies with the code of conduct of their licensed institution.
Maintaining competence and commitment to professional standards
Registered IT Technicians are required to make a formal commitment to maintain and enhance their competence, uphold professional standards of conduct and promote the responsible and effective use of IT.
To maintain their registration this will usually be exemplified by maintaining membership of a body licensed to award Registered IT Technician status and maintaining a record of continuing professional development which will be reviewed at least every three years to confirm continued competence.
SFIA (Skills Framework for the Information Age)
In meeting the Registered IT Technician standard, individuals will have demonstrated that they are adept in an IT occupation at or above that exemplified by SFIA level 3. While competence is not determined by length of time served, a Registered IT Technician will typically have been working at this level for a period of at least one year.