The Digital CIO: Communications and the reporting lines

February 2018

As part of its mission to assist personal development, BCS ELITE the Computing Leadership Forum, is commissioning a series of digital leadership white papers to facilitate knowledge sharing for digital leadership. This first white paper focusses on CIO communication through interviews with three C-level panellists, each of whom works within different reporting structures, in order to compare and contrast their role and influence in their respective organisations.

The interviews surfaced some important realities:

  • For a non-digital ‘pure play’, the digital/non-digital boundary - the digital divide - is tangible. The boundary can exist within the business, in the supply chain, and/or with customers, but must be bridged for digital to succeed
  • It is an encompassing digital strategy, not just digital technology, that drives change
  • Communications within and without the digital business must be carefully crafted in order to be effective; successful communications are conducted through multiple channels, including board level stakeholders, broader business leadership and customers
  • Shadow IT often results from people being left behind in digital transformation

Highlights of interviews with Dominic Aslan, VP of IT, ShipServ, Ben Booth interim CIO, currently at Arup, and Sean Sadler, CIO of CTIL (joint infrastructure venture between Vodafone and Telefonica) are contained within.’

There is a survey associated with this report:

Gardeners not mechanics

June 2016

Gary Lloyd MBCS CITP reports on why change needs gardeners not mechanics to deliver usable value, following recent research with BCS ELITE members. The full report on Gary's research is listed below under "Organisational Change Survey".

Musings on IT strategy

May 2016

Steve Burrows and Jon G. Hall, Chair and Immediate Past Chair of BCS Effective Leadership in IT Group (ELITE), discuss if IT strategy is more about problem solving than about the adoption of new technologies.

Organisational Change Survey

January 2016

Towards the end of 2015, ELITE members were asked to contribute to a survey, compiled by Gary Lloyd, an ELITE member, of the success or otherwise of organisational change initiatives. The results of that survey can now be downloaded from the following link on the ELITE website. It summarise, 159 responses, 110 of those from ELITE members.

Two speed IT

August 2015

Steve Burrows, vice-Chair ELITE, compares and contrasts the impacts of two popular project management methods, namely Waterfall and Agile, on business evolution and IT leadership.

Women digital leaders

July 2015

ELITE committee member Jacqui Hogan MBCS deliberates on the current lack of female leadership within the information technology industry.

The cost of privacy

March 2014

Rick Chandler of the BCS ELITE committee asks whether the internet needs a new economic model.


September 2012

This article arises from the discussion on the BCS Elite group on LinkedIn ‘Just how responsible is IT for the financial troubles the world finds itself in?’ Jon Hall, Chair of BCS ELITE.

Business mentoring - does it add value to innovation?

May 2011

Steve Burrows of the ELITE Committee.

Budgets: the art of spending well

May 2005

Be sure your investment strategy has a clear client focus said Ben Booth, Chair of ELITE.