IT Service Management

BCS Belfast Branch event.

26 June 2007, 1.45pm - 4.15pm

The Ramada, Shaws Bridge, Belfast

IT Service Management Forum launch

BCS Belfast Branch were delighted to co-host the launch of the IT Service Management Forum (itSMF) in Northern Ireland. The IT Infrastructure Library (ITIL®) is a hot topic for any organisation wishing to implementbest practice in Service Support and Service Delivery. This event was free and open to allitSMF and BCS members and non-members.

The main aim of the itSMF in Northern Ireland was to provide an environment for users, practitioners and vendors with interests in IT Service Management to share ideas and experiences for the benefit of all. A recent BCS IT Service Management event with Don Page proved to be popular among members in Belfast.

Event details:

01:45-02:00 - Registration and refreshments

02:00-02:15 - Opening & Introductions

02:15-02:35 - itSMF intro and direction - Keith Aldis newly appointed CEO of itSMF International

02:35-03:00 - "Not ITIL®" - A semi-serious look at how not to implement ITIL® and the service lifecycle - Brian Johnson/John Higgins (CA)

03:00-03:20 - itSMF Project of the year 2006 winner -"BT Improve". Mark McArdle presents on some real world experiences in implementing ITIL®

03:20-03:40 - ITIL® version 3 update (formally launched this month) - Jim Harrison (aQuip International)

03:40-03:55 - Q&A from panel

03:55-04:15 - Coffee and networking

Free on-site parking is available.


Keith Aldis

Keith Aldis, aged 46, is the new CEO of itSMF UK, replacing Aidan Lawes.Starting as an electrical installation engineer with Drake & Skull Engineering in London, he later moved into micro-electronic engineering teaching these subjects in further education. He is also a qualified secondary school teacher having taught in schools in and around south London. His employment, personnel and industrial relationship skills were honed with the Joint Industry Board for the Electrical Contracting Industry and he went on to assist the industry in setting up and running its own non-statutory training organisation JTL. It went on to become the largest independent agency for the delivery of modern apprenticeships in the UK. Following an appointment as the director of training and education at the Construction Confederation, he moved into the public sector as customer relationship director and deputy chief executive for the Engineering Construction Industry Training Board.He is well versed in the government's skills for business agenda and he is a founding Investors in People Ambassador and a regular national judge for the National Business Awards scheme.Keith has been a director of a number of industry-based companies and trusts and also runs his own consultancy business. He is a Freeman of the City of London and a serving Liveryman.

Brian Johnson

Brian Johnson, Worldwide ITIL® Practice Manager, CA Technology Services. Brian Johnson joined CA Technology Services in 2004 and is the Worldwide Practice Manager with specialization in IT Infrastructure Library (ITIL®). Brian joinedCAafter leaving key leadership roles as the director of product development in Pink Elephant (one of the world’s leading ITIL® organisations dedicated to ITIL® best practices) and director of knowledge management for the UK’s Office of Government Commerce.Brian, a foremost expert in ITIL®, was part of the UK Government team that created the ITIL® approach. Working for the UK's Central Computer and Telecom Agency (now part of the Office of Government Commerce), Brian authored many of the ITIL® books and designed both the ITIL® business perspective series and version two of ITIL®. He founded the ITIL® user group (itSMF--and is now honorary life vice president). Altogether, Brian has authored or co-authored more than 20 titles on ITIL® and related subjects. Putting theory into practice, he led both the first successful government implementation of ITIL® best practices at National Savings, as well as one of the first private-sector examples at General Accident.

John Higgins

John Higgins is a Vice President at CA, based in London, and is responsible for the Business Service Optimization Practice (BSO) for Europe, Middle East & Africa. John started his career in Financial Services where he spent 9 years working across major disciplines such as operations management, systems programming, change & configuration management, ultimately leading to the management of the Euro and Y2K initiatives for a major Irish Financial institution. In 2000 he joined CA Technology Services Australian division, as a Managing Consultant, where he led major Change Management implementations for large organisations, in addition to several Enterprise Data Warehousing projects. In 2004 he moved to the US where he established CA’s Global BSO Practice which is responsible for the planning, execution & optimization of technology enabled solutions for IT Service Management, IT Asset Management, Software Change Management and Project & Portfolio Management. In 2006, John moved to the UK to run BSO Services for Europe, the Middle East & Africa.

Jim Harrison

Jim Harrisson is an experienced IT lecturer and consultant with a wealth of practical experience in all aspects of IT management. He has held senior IT posts in a number of international blue chip companies. He was the Applications Development Manager for one of the world’s leading hotel and restaurant chains. For five years he was the IT Director of an international leisure company. In 2001 he achieved a distinction in the ISEB/EXIN Manager’s Certificate examination and has gone on to specialise in IT Service Management consultancy. He has been instrumental in the development and implementation of IT Service Management assessment services, based in ITIL® and on ISO 20000. He has led the development of IT strategy and Service Management strategy in a number of high profile organisations. As a trainer and consultant he has completed successful assignments for several leading UK and overseas organisations in the public and private sectors. He has been working most recently in local government, defence, police, utility and mobile telecommunications sectors.

About the itSMF:

The itSMF is the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide.This not-for-profit organisation is a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications and has been since 1991. As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting "best practice" IT Service Management and of becoming part of the IT Service Management Forum become more apparent.

The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the delivery of high quality, consistent IT service internally and externally through the adoption of "best practice". Globally, the itSMF now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 70,000 individuals spread over 40+ international chapters. Each chapter is a separate legal entity and is largely autonomous. There is a separate International entity that provides an overall steering and support function to existing and emerging chapters. It has its own website at .