Customer Centric Agile

Monday 11 November 2013

6.00pm - 8.00pm

BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free to attend for both BCS Members and non-members

45 attendees


18.00 - Welcome
18.30 - Presentation
19.30 - Networking
20.00 - Close


Customer Collaboration is a key principle of Agile, but is often ignored or given limited time and focus.  This presentation shows how one development team re-thought their model and built deep customer collaboration into their core values and ways of working.

These changes delivered direct, measurable benefits in team morale, customer satisfaction and commercial success.  The lessons learned are now being applied to build more successful collaborative teams at Pitney Bowes and can be applied to transform the effectiveness of any team.


Alan Taylor has built his enthusiasm and knowledge of Agile over the last 7 years at Pitney Bowes, leading the Confirm and Portrait product teams and more recently the wider PB Agile transformation programme.  Prior to this, he led the TRACKER (LoJack) development group and held various hands on roles in the government and oil sectors back in his home town of Aberdeen.  He blames it all on his first encounter with a Commodore PET back in 1980!

Alan is passionate about developing people & teams, connecting teams with customers and destroying value-sapping adminstrivia.  A more detailed profile can be found at: