Software Needs Design Thinking

Wednesday 8 June 2016

6.00pm - 8.30pm

BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free to attend for both BCS Members and non-members

Mohinder Khosla


We are rapidly delivering software without realising its impact on business before deployment. Our average success rate in Agile is merely 39% according to Standish Report. This is because processes and tools that we currently use only capture the functional and overlook emotional needs of the customer. It’s no surprise that we are looking for better ways of developing systems. Design thinking is one of emergent approaches that imagine the world differently than it currently is. The value of asking interesting questions is a central tenant of design thinking. It is an approach that is human-centred, possibility-driven, option-focused and iterative in nature that focuses on running experiments with the users instead of analysis of historic data to craft solutions. It is a way of approaching a challenge that offers another skillset that is complementary to other forms of thinking for product development such as Agile.

Mohinder’s talk is centred around demystify design thinking and how it is suited during the discovery phase of an agile development. Mohinder highlights crucial differences between customer journey mapping in design thinking and user story mapping in agile that makes design thinking a better way of capturing customer requirements. This is where design thinking shines. Mohinder emphasises kinds of problems where design thinking is best suited and pitfalls to avoid.

Speaker Biography

International Speaker, Software Developer, DBA, freelance software Tester and Application Support in Telecommunication domain for the past 28 years. Experience in the development of asset, product, personal, Organisational and financial systems from inception to delivery. Experience of using various operating Systems, technical stacks, programming languages, test tools and test automation frameworks both on Waterfall and Agile projects.