Managing the Enterprise Architecture

23 November 2010

BCS, Room 1, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA

6.30pm - 9.00pm (refreshments available from 6.00pm)

Ian Johnston CEng and Dr John Palmer

This event is free and refreshments will be provided.

Telecom’s group who said ‘…I have bought all the tools on the market so why can’t I support my IT systems?’.

Two years after their last presentation to BCS, Ian and John provide updates on their experiences with the opportunity for open forum on these subjects:   

  • A simple standard managing application
  • Correlation of events across E2E systems
  • Operational process automation
  • Evolution of IT Service Management
  • Business management and the Customer helpdesk
  • Further opportunities for research into this critical area

Speaker Bio:

Ian Johnston CEng and Dr John Palmer are both long term members of BCS and accredited Managers in ITIL Infrastructure and  Service management.

They have worked for BT since the early 1990’s designing and building the networks and application middleware connecting BT’s legacy systems with new IT  services developed on open systems and networks. This experience gave great insight into the future challenges of supporting such enterprise architectures.

Ian and John have led the development of all BT’s application and IT service monitoring requirements over the past 15 years. This has consisted of resisting the temptation to buy expensive 3rd party monitoring tools with all the associated costs. They have taken a full 360° degree view of the monitoring tools and operational processes and how these relate to the business managers and customer service groups.