Introduction to IT Service Management

Tuesday 11 February 2014

Registration & refreshments at 6.00pm with talks commencing at 6.30pm. Finishing around 8.00pm

Room 326, 3rd Floor, Reginald Mitchell Building, Southampton Solent University, Southampton, SO14 0RD | Maps

Ian Connelly and Chris Duncalf

Free of charge, for both BCS and Non-BCS members.

Joint event between BCS Hampshire Branch, Service Management Specialist Group and Southampton Solent University.

This event is free, open to all, but please book through the BCS website when available, both for BCS members and non-members for arranging refreshments.

Service Management has been adopted by many thousands of companies worldwide but what is it? Fundamentally, it’s a way to manage the delivery of IT, focused on the customers perception of IT’s contribution to the business. This short introduction to Service Management will explain the key concepts and features and will give attendees sufficient information to understand and build upon the essentials. We’ll begin with what the industry is getting out of Service Management, move on to explain ITIL® and ISO20000 in some detail and then finish with a brief look at other linked topics including ISO27001, COBIT and Lean.

About the Speakers:

Ian Connelly currently works with Domestic and General within their Operational IT Group. His current role is to provide specialist skills to the Service Desk, Desktop and Access Control Teams. Prior to this he ran the Service Desk Team and worked on a project to prove IT Service Continuity capability.

He has worked with a variety of organisations over the last 15 years, including within the managed services, telecoms and Internet sectors. The last 5 years have been as a specialist in Operational IT and Service Management. As an active member of the Service Management Community, Ian is also a regular attendee at itSMF UK and SDI events.

Chris Duncalf has worked in the IT industry for over 25 years in a number of industry sectors in varying roles. More recently Chris has applied his experience to IT Service Management where his focus has been  Service Transition and Continual Service Improvement. Chris is an ITIL v2 Service Manager, v3 Expert and ISO 20000 Consultant.

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